Request Medical Records
For a copy of your medical records:
- Please click the link below submit a medical records request; Do NOT submit your request in person.
- You will be asked for payment on this page as well. There is a one time charge of $20
- You should receive your records within 5 business days of completing your request.
For any further questions, please contact us at 865-505-7337 or medicalrecords@MedRecsManagement.com
To request digital images:
As a convenience to our patients, TOA East now offers secure Digital Image Share (DIS) of your digital images! We no longer offer CDs of digital images.
The advantages of DIS over CDs are:
- Turnaround times average 2-3 days (DIS) as opposed to 2-3 weeks (CDs)
- More secure and easier to track
- Able to share multiple times
- Easier to share with other providers
- Lower cost
Download PHI Authorization Form:
If you cannot complete the request via the processing page, you will need to complete and return the attached Authorization form. Please make sure you have specific instructions included as to what records you are requesting and where you are requesting your records be sent. You also have a choice of how you would like to have your records delivered.
For records to be delivered directly to you, please choose mail or email. NOTE: if you choose to have the records mailed to you, postage costs will be added and the process can take up to two weeks. For records to be delivered to another doctor, please choose fax or mail (select only one option). The fax delivery option may only be used for records going to a doctor. Please mail/fax/drop-off the completed Authorization form to the Tennessee Orthopaedic Alliance East Tennessee location you utilize. For Records being sent to Another Health Care Provider, please provide as much contact information for your other Doctor, including the address, phone number or fax.
You can contact a MedRecs Management representative Monday-Friday 9am-6pm Eastern Time by calling: 865-505-7337 or email at: medicalrecords@MedRecsManagement.com